$120 Per Hour Computer Repairs

Our standard rate is $120 per hour with a 1-hour minimum. After the first hour, time is billed in 30-minute increments.

Yes — there’s no travel or call-out fee. You only pay for the time spent working on your issue.

No hidden surcharges. The standard hourly rate applies unless discussed in advance.

Yes — we offer discounts for pensioners and students. Just mention it when booking or during your appointment.

Payment is made after the job is completed. We’ll confirm the time spent before finalising.

If we can’t fix the original issue you booked us for, you don’t pay for the service time. It’s that simple — we don’t believe in charging for failed attempts.

The guarantee applies to labour for the original issue reported. If your device needs replacement parts, specialist repair work, software licences or third-party services, we’ll explain everything first and only proceed with your approval.

If a part has failed (like a hard drive or motherboard), we’ll clearly explain your options. Replacement parts aren’t included under the guarantee, but you’ll always know the cost before anything happens.

Sometimes additional problems show up during diagnosis. We’ll talk you through it before doing any extra work. The No Fix, No Pay promise applies to the original issue booked.

If the same problem returns shortly after the visit, get in touch. We stand by our work and will review the situation properly.

Same-day appointments are often available depending on location and schedule. Booking early gives you the best choice of times.

Yes — we provide on-site support for home users and small businesses across the Central Coast and Lake Macquarie.

You deal directly with Tim — not a call centre or rotating subcontractors. No franchise overheads, no scripted upselling, just experienced local support.